5w40 Privacy Policy — User Data Protection
Effective Date: 1 January 2026 | Version: 1.0
Key Summary: 5w40 takes your privacy seriously. We only collect the information we need, never sell your data to third parties, and give you full control over your personal information.
Introduction & Scope of This Policy
This Privacy Policy explains how 5w40 ("we", "the platform") collects, uses, stores and protects your personal information when you use our services. This Policy applies to all users of the 5w40 platform, including visitors, registered users and active users.
By registering an account or using any 5w40 services, you agree to the data collection and usage practices described in this document. If you do not agree with this policy, please discontinue use of the platform.
Information We Collect
5w40 collects various types of information depending on how you interact with our platform. Below are the main categories of information we collect:
- Full name and chosen username
- Email address used for registration
- Phone number for two-factor authentication
- Date of birth for age verification (18+)
- Government-issued ID if requested for identity verification
- Device type, operating system and browser version
- IP address and estimated geographic location
- Session times and duration
- Pages visited and actions taken within the platform
- Technical error log data for maintenance purposes
- Records of deposit and withdrawal transactions in Malaysian Ringgit (MYR)
- Payment methods used (FPX, Touch 'n Go, etc.)
- Bank account number (stored in partially masked form)
- Financial transaction history within the platform
- Types of games played and frequency of use
- Game preferences and browsing habits within the platform
- Feedback and communications with customer support
- Any content you submit via forms or the support chat
How We Use Your Information
Information collected by 5w40 is used exclusively for the following purposes and will not be used for any other purpose without your consent:
Creating, verifying and maintaining your user account, and ensuring secure login.
Processing MYR deposits and withdrawals securely and accurately, and maintaining financial records.
Detecting suspicious activity, preventing fraud and ensuring legal compliance.
Responding to enquiries, resolving technical issues, and improving the quality of our service to you.
Analysing usage patterns to improve functionality, design and the overall user experience.
Sending account notifications, security updates, and important information relating to your services.
Cookies and Tracking Technologies
5w40 uses cookies and similar tracking technologies to enhance the user experience and gather basic analytics data. Below are the types of cookies we use:
- Essential Cookies: Required for core platform functions such as login verification and session management. These cookies cannot be disabled.
- Performance Cookies: Collects information on how users interact with the platform to help us improve performance and loading speed.
- Preference Cookies: Saves your preferences such as language and display settings for a smoother experience on your next visit.
- Analytics Cookies: Helping us understand traffic and usage patterns in aggregate, anonymised form for platform improvement purposes.
You can manage cookie settings through your web browser. Please note that disabling certain cookies may affect the functionality of the 5w40 platform.
Data Storage, Security and Sharing
Data Retention
Your personal data is stored on secure servers with strict access controls. We retain your information for as long as necessary to fulfil the purposes outlined in this policy or as required by law. When your account is closed, personal data that is no longer needed will be deleted or anonymised within a reasonable timeframe.
Security Measures
5w40 implements a range of technical and organisational measures to protect your data:
- SSL/TLS encryption for all data in transit
- Encryption of sensitive data at rest
- Role-based access control for internal staff
- Security audits and continuous monitoring
Third-Party Sharing
5w40 does not sell, rent, or share your personal information for third-party marketing purposes. We only share data in the following circumstances:
- Payment providers for processing MYR transactions
- Legal authorities when required by law
- Technical service providers bound by confidentiality agreements
Your Rights as a User
As a 5w40 user, you have the following rights regarding your personal data. To submit any request, contact us at the address provided below.
You have the right to request a copy of the personal data we hold about you at any time.
If your information is inaccurate or out of date, you have the right to request a prompt correction.
You may request the deletion of your personal data, subject to legal and contractual obligations.
You have the right to object to the processing of your data for certain purposes, such as direct marketing.
Contact Us About Privacy
For any enquiries, requests, or complaints relating to your privacy and personal data, please contact us:
Email: [email protected]
Our team will respond within 5 business days. Please include your account number or registered email to help us assist you faster.
For more information about the platform, visit FAQ page or check our Terms and Conditions us.
Privacy Policy Changes
5w40 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any material changes will be communicated via email or in-platform notification. Continued use of the platform after changes are published will be considered your acceptance of the updated policy.
Questions About Your Data?
Reach out to the 5w40 support team or visit the FAQ page for answers to your questions about privacy and account security.